research product . 2021

Adapting to Accelerated Digitalization of Learning Services - A Single Case Study of Global Service Training at Volvo Buses

Ryfors, David; Lieback, Vanja;
Open Access English
  • Published: 08 Jul 2021
  • Country: Sweden
Abstract
This thesis aims to research the accelerated digitalization of learning services in a global context. The thesis further aims to research how a multinational company can leverage digital solutions to add value for their aftermarket. To fulfill this aim, the research is conducted in collaboration with the global bus manufacturing company Volvo Buses. More specifically, this study focuses on the case company’s global service training in relation to the digital shift entailed by the Covid-19 pandemic. For Volvo Buses, the digital shift has accelerated the digitalization of service training. The purpose of this thesis is thereby to expand existing literature by offe...
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free text keywords: Explicit knowledge, tacit knowledge, knowledge transfer, knowledge sharing, knowledge transformation, information and communication technologies (ICTs), digital learning, digital tools, gamification, virtual reality (VR), augmented reality (AR)
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