research product . Other ORP type . 2021

Assessing library site value and client satisfaction during a global pandemic

Tippell-Smith, Kathryn; Blanchard, Jeanette;
Open Access
  • Published: 03 Jun 2021
  • Publisher: University of Alberta Libraries
  • Country: Canada
Abstract
AHS’s Knowledge Resource Service sought to understand the use and value of its 6 geographically dispersed libraries, to inform future strategic planning. Under normal circumstances, gate counts and exit interviews would be used to gather information from library users regarding their satisfaction with the library space and offerings, however this was not possible during temporary Covid-19 closures. Library leadership was challenged to evaluate libraries and gain client perspectives while working from home. A unique assessment methodology was devised: virtual, one-on-one interviews between library staff and known users of each library, using a set of pre-prepared...
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Subjects
free text keywords: Hospital libraries, Library evaluation, Client interview, Client feedback, Covid-19, Strategic planning
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