• shareshare
  • link
  • cite
  • add
Other research product . Annotation . 2021

Service robots as a tool for physical distancing in tourism

Seyitoğlu, Faruk; Ivanov, Stanislav;
Open Access
Published: 01 Jan 2021
Publisher: Current Issues in Tourism
Country: Turkey

COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the epidemic. This paper discusses whether the application of service robots to provide physical distance in the tourism and hospitality context is going to be beneficial or there will be side effects as well. The paper posits that service robots create a technological shield between tourists and employees that increases the physical and emotional distance between them.


service robots, social robots, physically and socially distant service, COVID-19

Related Organizations
Related to Research communities