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Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context

Authors: Díaz, Francisco Javier; D'Agostino, Sandra; Molinari, Lía Hebe; Osorio, Alejandra; Amadeo, Ana Paola; Vaena, Rubén Abel;

Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context

Abstract

The Phone Line 148 (in spanish, Centro de Atencion Integral Telefonica-linea 148, CAIT) of the de Government of Province of Buenos Aires (Argentina) is the telephone communication channel with citizens for consultations about general provincial procedures. During the COVID-19 pandemic, the phone line 148 is one of the first contacts between a person that believes to be infected and the Health Care System. It is the principal place of the registry of suspected cases of infection and close contact cases. In addition, it provides general information about situations related to the pandemic. The use of a virtual learning tool as Moodle, facilitated the formation of a community to establish a uniform discourse before citizens and guarantee immediate communication in the face of new guidelines or emerging situations.

Facultad de Informática

Country
Argentina
Related Organizations
Keywords

Informática, Moodle, pandemic, call center, virtual community

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download
citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
views
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