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  • Other research product . Annotation . 2021
    Open Access English
    Authors: 
    Seyitoğlu, Faruk; Ivanov, Stanislav;
    Publisher: Current Issues in Tourism
    Country: Turkey

    COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the epidemic. This paper discusses whether the application of service robots to provide physical distance in the tourism and hospitality context is going to be beneficial or there will be side effects as well. The paper posits that service robots create a technological shield between tourists and employees that increases the physical and emotional distance between them.

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Advanced search in Research products
Research products
arrow_drop_down
Simple Search
Searching FieldsTerms
Any field
arrow_drop_down
includes
arrow_drop_down
Include:
The following results are related to COVID-19. Are you interested to view more results? Visit OpenAIRE - Explore.
1 Research products, page 1 of 1
  • Other research product . Annotation . 2021
    Open Access English
    Authors: 
    Seyitoğlu, Faruk; Ivanov, Stanislav;
    Publisher: Current Issues in Tourism
    Country: Turkey

    COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the epidemic. This paper discusses whether the application of service robots to provide physical distance in the tourism and hospitality context is going to be beneficial or there will be side effects as well. The paper posits that service robots create a technological shield between tourists and employees that increases the physical and emotional distance between them.

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