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9 Research products

  • COVID-19
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  • 2013-2022
  • English
  • Hyper Article en Ligne - Sciences de l'Homme et de la Société
  • Mémoires en Sciences de l'Information et de la Communication
  • Hal-Diderot
  • Rural Digital Europe

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  • Authors: Shirish, Anuragini; O'Shanahan, John; Kumar, Anaya;

    Prix du meilleur second choix dans la catégorie recherche lors de la conférence UIIN.; International audience; To leverage the emerging potential of new technologies, digital transformation has been a clear priority for most large- and mid-sized organizations for over a decade now (Vial, 2019). However, COVID-19 pandemic has recently pushed several microbusinesses (MBs) to hurriedly initiate digital transformation (DT) efforts and keep their businesses afloat (Mandviwalla & Flanagan, 2021). MBs comprise a class of small and medium enterprise category (SMEs) that typically have fewer than 10 employees and lesser resources (OECD, 2021). They represent about 93 percent of all businesses in the Europe (European Commission, 2019). Their economic significance is also shown through ha survey which predicted that by 2024 small businesses through their DT efforts have the potential to add over 2.3 trillion USD to the global GDP, which would be key for the post pandemic economic recovery (CISCO, 2020). Prior research has shown that DT effectiveness varies significantly with firm size (Mandviwalla & Flanagan, 2021). Following these, the aim of our study is to examine to identify the enablers and inhibitors of digital transformation within the MB sector in Ireland.

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  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: Mora, Olivier; Le Mouël, Chantal; de Lattre-Gasquet, Marie; Donnars, Catherine; +9 Authors

    Facing a growing and more affluent world population, changing climate and finite natural resources, world food systems will have to change in the future. The aim of the Agrimonde-Terra foresight study was to build global scenarios linking land use and food security, with special attention paid to overlooked aspects such as nutrition and health, in order to help explore the possible future of the global food system. In this article, we seek to highlight how the resulting set of scenarios contributes to the debate on land use and food security and enlarges the range of possible futures for the global food system. We highlight four main contributions. Combining a scenario building method based on morphological analysis and quantitative simulations with a tractable and simple biomass balance model, the proposed approach improves transparency and coherence between scenario narratives and quantitative assessment. Agrimonde-Terra's scenarios comprise a wide range of alternative diets, with contrasting underlying nutritional and health issues, which accompany contrasting urbanization and rural transformation processes, both dimensions that are lacking in other sets of global scenarios. Agrimonde-Terra's scenarios share some similarities with existing sets of global scenarios, notably the SSPs, but are usually less optimistic regarding agricultural land expansion up to 2050. Results suggest that changing global diets toward healthier patterns could also help to limit the expansion in agricultural land area. Agrimonde-Terra's scenarios enlarge the scope of possible futures by proposing two pathways that are uncommon in other sets of global scenarios. The first proposes to explore possible reconnection of the food industry and regional production within supranational regional blocs. The second means that we should consider that a 'perfect storm', induced by climate change and an ecological crisis combined with social and economic crises, is still possible. Both scenarios should be part of the debate as the current context of the COVID-19 pandemic shows.

    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Europe PubMed Centra...arrow_drop_down
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    Europe PubMed Central
    Article . 2020
    Data sources: PubMed Central
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Agritrop
    Article . 2020
    Data sources: Agritrop
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    PLoS ONE
    Article . 2020
    Data sources: DOAJ-Articles
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  • Authors: Retmi, Kawtar; Ouzayd, Fatima; Godé, Cécile; Ennafah, Btissam;

    International audience; Hospital is a complex supply chain made up of multiple structures, stakeholders, operations, as well as information and material flows. Due to the Covid-19 pandemic, hospital overcomes several major challenges these last few months, which leads to consider its supply chain digitalization as a priority to improve healthcare and hospital services quality. Interesting in the specific service of hospital food, this article asks: How does digitalization support hygiene requirements in the hospital food supply chain? It describes the modelling and design of a hospital catering application, which aims to build a digital catering area in support to hygiene requirements.

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  • Authors: Laude, Audrey; Brûlé-Gapihan, Elodie;

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  • Authors: EL BETTIOUI, RACHID; Haidane, Abdelkhalil; Jaouhari, Lhassane; Mirdasse, Samir;

    International audience; La digitalisation représente, de notre temps, une nécessité de développement et de compétitivité de la majorité des secteurs. Elle constitue un procédé de transformation des objets, des métiers, des méthodes et des outils en code numérique plus efficace et plus performant. Le secteur de l’enseignement supérieur n’échappe pas de cette transformation digitale. Ainsi, au cours des deux dernières décennies, la pédagogie digitale est devenue l'une des formes d'apprentissage les plus adéquates pour la génération actuelle des étudiants de l'enseignement supérieur qui préfèrent un modèle de formation doté des smart universités. Dans ce cadre, le présent article consiste principalement à étudier les défis de l’enseignement à distance appliqué au Maroc pendant la pandémie de COVID-19 pour maintenir la formation des étudiants. La méthode de recherche utilisée est la méthode quantitative. Ainsi, un questionnaire en ligne a été rempli par 487 étudiants de l’Ecole supérieure de technologie d’Agadir de l’université Ibn Zohr au Maroc. Les données collectées ont été analysées premièrement par la méthode descriptive (statistique descriptive uni-variée), puis par la méthode analytique en appliquant le Test de Khi-deux, à l’aide du logiciel IBM SPSS Statistics. Cette dernière a été menée pour analyser les relations entre les variables du modèle conceptuel. Les résultats de cette recherche ont révélé que l’accélération de la transformation digitale de l’enseignement supérieur fait face à plusieurs défis. Au niveau des apprenants, de nombreux étudiants éprouvent de sérieuses difficultés à utiliser les plateformes digitales de l’enseignement à savoir le problème de lenteur et de coût de connexion internet, la qualité de la vidéo et du son des vidéoconférences, la difficulté de compréhension des cours… Par conséquent, ils ne participent pas toujours à leurs classes virtuelles sur certaines plates-formes telles que Zoom, Moodle, Microsoft Teams et Google Meet.; La digitalisation représente, de notre temps, une nécessité de développement et de compétitivité de la majorité des secteurs. Le secteur de l’enseignement supérieur n’échappe pas de cette transformation digitale. Ainsi, au cours des deux dernières décennies, la pédagogie digitale est devenue l'une des formes d'apprentissage les plus adéquates pour la génération actuelle des étudiants de l'enseignement supérieur qui préfèrent un modèle de formation doté des smart universités. Dans ce cadre, le présent article consiste à étudier les défis de l’enseignement à distance appliqué au Maroc pendant la pandémie de COVID-19 pour maintenir la formation des étudiants. La méthode de recherche utilisée est la méthode quantitative. Ainsi, un questionnaire en ligne a été rempli par 487 étudiants de l’Ecole supérieure de technologie d’Agadir de l’université Ibn Zohr au Maroc. Les données collectées ont été analysées premièrement par la méthode descriptive (statistique descriptive uni-variée), puis par la méthode analytique en appliquant le Test de Khi-deux, à l’aide du logiciel IBM SPSS Statistics. Cette dernière a été menée pour analyser les relations entre les variables du modèle conceptuel. Les résultats de cette recherche ont révélé que l’accélération de la transformation digitale de l’enseignement supérieur fait face à plusieurs défis. Au niveau des apprenants, de nombreux étudiants éprouvent de sérieuses difficultés à utiliser les plateformes digitales de l’enseignement à savoir le problème de lenteur et de coût de connexion internet, la qualité de la vidéo et du son des vidéoconférences, la difficulté de compréhension des cours… Par conséquent, ils ne participent pas toujours à leurs classes virtuelles.

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  • Authors: Chourabi, Olfa; Dudézert, Aurélie; Boughzala, Imed; feki, mondher;

    International audience; Nowadays, the COVID-19 pandemic has accelerated enterprises’ Business models disruption. Higher Education Institutions (HEIs) are no exceptions; they are expected to develop new value creation strategies that go beyond merely remote teaching. Despite the relevance of this issue, little remains known about how the HEI Business Model is evolving.This paper empirically investigates how HEI may innovative their BM through the usage of innovative pedagogical practices. A qualitative case study has been carried out on the business Ludoparty project. This project study the managers' perceptions about using student’s designed escape games for Digital Transformation awareness for pre-digital enterprises. The study revealed that online escape games are an attractive pedagogical practice for pre-digital enterprises. The industrial partners were motivated to acquire student’s games for their vocational training. The main originality of this paper is in addressing a research gap at the intersection of effective pedagogical practices and BMI in the HEI context.

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  • Authors: Daidj, Nabyla;

    Disponible en ligne sur le site de la Centrale de Cas et de Médias Pédagogiques : https://www.ccmp.fr/collection-ccmp/cas-la-redoute-digital-transformation-strategy; Cas pédagogique CCMP N° G2031(GB); La Redoute is above all a family story and a company that has long been a forerunner in textile-clothing activities, becoming the first mail order company in France with a mythical catalog (Appendix A). The "success story" has been going on for almost 180 years, with considerable successes but also more difficult phases of restructuring, particularly at the end of the 1990s.The decade 2010 is a pivotal period marked by a change in governance at La Redoute and radical strategic decisions. Since 2014, La Redoute has continued to reinvent itself under the impetus of digital technology. These transformations affect all levels of the company: internally (organization, culture, agility, information systems) but also within its business ecosystems in its relationships with suppliers and customers (logistics, user journey, customer experience, data). Today, La Redoute is the French e-commerce leader in Home and Fashion.

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  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: Thees, Hannes; Störmann, Elina; Thiele, Franziska; Olbrich, Natalie;

    Abstract: Purpose: This study addresses the digital transformation in tourism, accelerated due to the COVID-19 pandemic. By linking the front- and backstage activities, a model of the tourism value system is sketched with the aim to assist the shift toward digital value creation in the case of the German tourism sector by asking, What are the challenges for the digital transformation of tourism service providers, and how can it be promoted along with the tourism value system? Methods: Recognizing the processual challenges of digitalization, this contribution builds upon a mixed-methods approach. First, a quantitative online survey (n = 372) was conducted by the German Competence Center for Tourism at the beginning of the COVID-19 pandemic. The results were discussed in a workshop with 40 experts from the tourism industry in September 2020, where the COVID-19 pandemic was referred to. Results: The focus of tourism service providers is predominantly the digitalization of guest communication, whereas corporate strategies on digitalization are widely not available. Key findings of the survey indicate that competitiveness in digitalization will depend on the appropriate infrastructure, clear strategies, and organizational integration. Implications: The study affirms the increased speed of digital transformation against the backdrop of the COVID-19 pandemic and reveals the need for greater focus on internal processes. In addition, an orchestrated linking of the service providers in a digital ecosystem that is supported by national efforts is proposed. SUBMITTED: MAR 2021, REVISION SUBMITTED: JUL 2021, ACCEPTED: AUG 2021, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 18 OCT 2021

    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Social Science Open ...arrow_drop_down
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  • Authors: Azoury, Chadi; Wehbe, Arz; Baron, Claude; Vingerhoeds, Rob;

    International audience; COVID-19 recently grew as a major problem worldwide and is considered the pandemic of the third century. Among the issues in dealing with this pandemic is the urgency, the bad communication, the decentralization of decision and the mismanagement of this crisis. In order to address these issues, the authors propose the use of Internet of Things and Artificial Intelligence. The Internet of Things proposes several solutions to the aforementioned problems, while using the Genetic Algorithm in AI to calibrate the proposed generalized SEIR mathematical model. This model, when calibrated to the existent recorded and confirmed data in Lebanon, will help predict the number of infected individuals. Thus, it will better prepare for the fight with the virus.

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9 Research products
  • Authors: Shirish, Anuragini; O'Shanahan, John; Kumar, Anaya;

    Prix du meilleur second choix dans la catégorie recherche lors de la conférence UIIN.; International audience; To leverage the emerging potential of new technologies, digital transformation has been a clear priority for most large- and mid-sized organizations for over a decade now (Vial, 2019). However, COVID-19 pandemic has recently pushed several microbusinesses (MBs) to hurriedly initiate digital transformation (DT) efforts and keep their businesses afloat (Mandviwalla & Flanagan, 2021). MBs comprise a class of small and medium enterprise category (SMEs) that typically have fewer than 10 employees and lesser resources (OECD, 2021). They represent about 93 percent of all businesses in the Europe (European Commission, 2019). Their economic significance is also shown through ha survey which predicted that by 2024 small businesses through their DT efforts have the potential to add over 2.3 trillion USD to the global GDP, which would be key for the post pandemic economic recovery (CISCO, 2020). Prior research has shown that DT effectiveness varies significantly with firm size (Mandviwalla & Flanagan, 2021). Following these, the aim of our study is to examine to identify the enablers and inhibitors of digital transformation within the MB sector in Ireland.

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  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: Mora, Olivier; Le Mouël, Chantal; de Lattre-Gasquet, Marie; Donnars, Catherine; +9 Authors

    Facing a growing and more affluent world population, changing climate and finite natural resources, world food systems will have to change in the future. The aim of the Agrimonde-Terra foresight study was to build global scenarios linking land use and food security, with special attention paid to overlooked aspects such as nutrition and health, in order to help explore the possible future of the global food system. In this article, we seek to highlight how the resulting set of scenarios contributes to the debate on land use and food security and enlarges the range of possible futures for the global food system. We highlight four main contributions. Combining a scenario building method based on morphological analysis and quantitative simulations with a tractable and simple biomass balance model, the proposed approach improves transparency and coherence between scenario narratives and quantitative assessment. Agrimonde-Terra's scenarios comprise a wide range of alternative diets, with contrasting underlying nutritional and health issues, which accompany contrasting urbanization and rural transformation processes, both dimensions that are lacking in other sets of global scenarios. Agrimonde-Terra's scenarios share some similarities with existing sets of global scenarios, notably the SSPs, but are usually less optimistic regarding agricultural land expansion up to 2050. Results suggest that changing global diets toward healthier patterns could also help to limit the expansion in agricultural land area. Agrimonde-Terra's scenarios enlarge the scope of possible futures by proposing two pathways that are uncommon in other sets of global scenarios. The first proposes to explore possible reconnection of the food industry and regional production within supranational regional blocs. The second means that we should consider that a 'perfect storm', induced by climate change and an ecological crisis combined with social and economic crises, is still possible. Both scenarios should be part of the debate as the current context of the COVID-19 pandemic shows.

    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Europe PubMed Centra...arrow_drop_down
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    Europe PubMed Central
    Article . 2020
    Data sources: PubMed Central
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Agritrop
    Article . 2020
    Data sources: Agritrop
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    PLoS ONE
    Article . 2020
    Data sources: DOAJ-Articles
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  • Authors: Retmi, Kawtar; Ouzayd, Fatima; Godé, Cécile; Ennafah, Btissam;

    International audience; Hospital is a complex supply chain made up of multiple structures, stakeholders, operations, as well as information and material flows. Due to the Covid-19 pandemic, hospital overcomes several major challenges these last few months, which leads to consider its supply chain digitalization as a priority to improve healthcare and hospital services quality. Interesting in the specific service of hospital food, this article asks: How does digitalization support hygiene requirements in the hospital food supply chain? It describes the modelling and design of a hospital catering application, which aims to build a digital catering area in support to hygiene requirements.

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  • Authors: Laude, Audrey; Brûlé-Gapihan, Elodie;

    International audience

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  • Authors: EL BETTIOUI, RACHID; Haidane, Abdelkhalil; Jaouhari, Lhassane; Mirdasse, Samir;

    International audience; La digitalisation représente, de notre temps, une nécessité de développement et de compétitivité de la majorité des secteurs. Elle constitue un procédé de transformation des objets, des métiers, des méthodes et des outils en code numérique plus efficace et plus performant. Le secteur de l’enseignement supérieur n’échappe pas de cette transformation digitale. Ainsi, au cours des deux dernières décennies, la pédagogie digitale est devenue l'une des formes d'apprentissage les plus adéquates pour la génération actuelle des étudiants de l'enseignement supérieur qui préfèrent un modèle de formation doté des smart universités. Dans ce cadre, le présent article consiste principalement à étudier les défis de l’enseignement à distance appliqué au Maroc pendant la pandémie de COVID-19 pour maintenir la formation des étudiants. La méthode de recherche utilisée est la méthode quantitative. Ainsi, un questionnaire en ligne a été rempli par 487 étudiants de l’Ecole supérieure de technologie d’Agadir de l’université Ibn Zohr au Maroc. Les données collectées ont été analysées premièrement par la méthode descriptive (statistique descriptive uni-variée), puis par la méthode analytique en appliquant le Test de Khi-deux, à l’aide du logiciel IBM SPSS Statistics. Cette dernière a été menée pour analyser les relations entre les variables du modèle conceptuel. Les résultats de cette recherche ont révélé que l’accélération de la transformation digitale de l’enseignement supérieur fait face à plusieurs défis. Au niveau des apprenants, de nombreux étudiants éprouvent de sérieuses difficultés à utiliser les plateformes digitales de l’enseignement à savoir le problème de lenteur et de coût de connexion internet, la qualité de la vidéo et du son des vidéoconférences, la difficulté de compréhension des cours… Par conséquent, ils ne participent pas toujours à leurs classes virtuelles sur certaines plates-formes telles que Zoom, Moodle, Microsoft Teams et Google Meet.; La digitalisation représente, de notre temps, une nécessité de développement et de compétitivité de la majorité des secteurs. Le secteur de l’enseignement supérieur n’échappe pas de cette transformation digitale. Ainsi, au cours des deux dernières décennies, la pédagogie digitale est devenue l'une des formes d'apprentissage les plus adéquates pour la génération actuelle des étudiants de l'enseignement supérieur qui préfèrent un modèle de formation doté des smart universités. Dans ce cadre, le présent article consiste à étudier les défis de l’enseignement à distance appliqué au Maroc pendant la pandémie de COVID-19 pour maintenir la formation des étudiants. La méthode de recherche utilisée est la méthode quantitative. Ainsi, un questionnaire en ligne a été rempli par 487 étudiants de l’Ecole supérieure de technologie d’Agadir de l’université Ibn Zohr au Maroc. Les données collectées ont été analysées premièrement par la méthode descriptive (statistique descriptive uni-variée), puis par la méthode analytique en appliquant le Test de Khi-deux, à l’aide du logiciel IBM SPSS Statistics. Cette dernière a été menée pour analyser les relations entre les variables du modèle conceptuel. Les résultats de cette recherche ont révélé que l’accélération de la transformation digitale de l’enseignement supérieur fait face à plusieurs défis. Au niveau des apprenants, de nombreux étudiants éprouvent de sérieuses difficultés à utiliser les plateformes digitales de l’enseignement à savoir le problème de lenteur et de coût de connexion internet, la qualité de la vidéo et du son des vidéoconférences, la difficulté de compréhension des cours… Par conséquent, ils ne participent pas toujours à leurs classes virtuelles.

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  • Authors: Chourabi, Olfa; Dudézert, Aurélie; Boughzala, Imed; feki, mondher;

    International audience; Nowadays, the COVID-19 pandemic has accelerated enterprises’ Business models disruption. Higher Education Institutions (HEIs) are no exceptions; they are expected to develop new value creation strategies that go beyond merely remote teaching. Despite the relevance of this issue, little remains known about how the HEI Business Model is evolving.This paper empirically investigates how HEI may innovative their BM through the usage of innovative pedagogical practices. A qualitative case study has been carried out on the business Ludoparty project. This project study the managers' perceptions about using student’s designed escape games for Digital Transformation awareness for pre-digital enterprises. The study revealed that online escape games are an attractive pedagogical practice for pre-digital enterprises. The industrial partners were motivated to acquire student’s games for their vocational training. The main originality of this paper is in addressing a research gap at the intersection of effective pedagogical practices and BMI in the HEI context.

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  • Authors: Daidj, Nabyla;

    Disponible en ligne sur le site de la Centrale de Cas et de Médias Pédagogiques : https://www.ccmp.fr/collection-ccmp/cas-la-redoute-digital-transformation-strategy; Cas pédagogique CCMP N° G2031(GB); La Redoute is above all a family story and a company that has long been a forerunner in textile-clothing activities, becoming the first mail order company in France with a mythical catalog (Appendix A). The "success story" has been going on for almost 180 years, with considerable successes but also more difficult phases of restructuring, particularly at the end of the 1990s.The decade 2010 is a pivotal period marked by a change in governance at La Redoute and radical strategic decisions. Since 2014, La Redoute has continued to reinvent itself under the impetus of digital technology. These transformations affect all levels of the company: internally (organization, culture, agility, information systems) but also within its business ecosystems in its relationships with suppliers and customers (logistics, user journey, customer experience, data). Today, La Redoute is the French e-commerce leader in Home and Fashion.

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    Authors: Thees, Hannes; Störmann, Elina; Thiele, Franziska; Olbrich, Natalie;

    Abstract: Purpose: This study addresses the digital transformation in tourism, accelerated due to the COVID-19 pandemic. By linking the front- and backstage activities, a model of the tourism value system is sketched with the aim to assist the shift toward digital value creation in the case of the German tourism sector by asking, What are the challenges for the digital transformation of tourism service providers, and how can it be promoted along with the tourism value system? Methods: Recognizing the processual challenges of digitalization, this contribution builds upon a mixed-methods approach. First, a quantitative online survey (n = 372) was conducted by the German Competence Center for Tourism at the beginning of the COVID-19 pandemic. The results were discussed in a workshop with 40 experts from the tourism industry in September 2020, where the COVID-19 pandemic was referred to. Results: The focus of tourism service providers is predominantly the digitalization of guest communication, whereas corporate strategies on digitalization are widely not available. Key findings of the survey indicate that competitiveness in digitalization will depend on the appropriate infrastructure, clear strategies, and organizational integration. Implications: The study affirms the increased speed of digital transformation against the backdrop of the COVID-19 pandemic and reveals the need for greater focus on internal processes. In addition, an orchestrated linking of the service providers in a digital ecosystem that is supported by national efforts is proposed. SUBMITTED: MAR 2021, REVISION SUBMITTED: JUL 2021, ACCEPTED: AUG 2021, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 18 OCT 2021

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