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This report documents a qualitative research project conducted between May and July 2020 by two researchers from Royal Roads University. The focus of the project was to understand more fully the Human Resource (HR) and training needs of Whistler employers during the early stages of the COVID-19 pandemic. These needs were explored in the following sectors: food and beverage, retail, accommodation, and not-for-profit. The research will assist organizations in these four sectors in Whistler as they adapt and respond to the changing pandemic environment. A literature review explored several major catastrophes with an emphasis on recovery strategies. Ten recovery strategies were identified in the literature, as well as seven lessons learned. Four virtual focus groups were held with representatives from each of the four sectors; these representatives were primarily managers and owners of Whistler-based organizations. A qualitative analysis software program was used to aid in the identification of themes. The resulting themes were further analyzed to develop the findings and recommendations presented in this report. Throughout the discussions with the research participants, there were several consistent findings. The questions and findings are organized into two areas: (1) HR needs, as organizations began to open operations, and (2) professional development and training needs. With respect to HR needs, the following five needs were identified as common issues: staffing, adaptability, uncertainty, communication, and strategies for working in the COVID-19 pandemic. With regard to professional development and training needs, all sectors identified conflict resolution and difficult conversations as priorities. The report lists the training and development needs by sector for managers and owners, and staff and volunteers. The research culminated in the development of the 4C model which focusses on workplace adaptation and recovery. The research will have relevance not only to Whistler, but also to other resort communities that have an economy that is reliant on tourism and hospitality. Archived in VIURRSpace with permission from Zero Ceiling.

The cover image in this report is created by Redgirl Lee. It is called Myth busters and it was retrieved on May 29, 2020 from https://unsplash.com/photos/r31mu4MKeAc. It was submitted to the United Nations Global Call Out To Creatives - help stop the spread of COVID-19. The authors thank Redgirl Lee and all the creatives who responded to the UN initiative, for their help in promoting evidence-based information regarding COVID-19. This report synthesizes preliminary findings of several Canadian-focused surveys relating to COVID-19 and misinformation. It focuses on two specific areas: • the extent to which Canadians are exposed to COVID-19 misinformation online, and • the extent to which Canadians are believing misinformation. Inoculating Against an Infodemic: Microlearning Interventions to Address CoV Misinformation is a research project supported by a grant from the Canadian Institutes of Health Research (CIHR). With the exception of visual media which may have their own licensing attached to them, this report is licensed as CC-BY giving you extensive permissions to modify and use for free.